Introducing: Subscriber Interactions
Get complete visibility into how customers use your agent with detailed interaction logs, reasoning traces, and usage analytics that drive smarter product decisions
Stop Flyind Blind: See Exactly How Customers Use Your Agent
You built an agent. Customers are paying for it. But what are they actually doing with it?
Most builders operate in the dark—guessing what works, assuming what doesn't, hoping customer complaints represent the majority. Meanwhile, golden insights hide in every interaction.
Time to turn on the lights.
The Feedback Loop That Actually Loops
Building great software isn't a one-time event—it's an evolution. Every customer interaction teaches you something: what confuses them, what delights them, what makes them come back.
But if you can't see those interactions, you can't learn from them.
Engage changes everything. Full visibility. Real insights. Actual improvement.
See Through Your Customers' Eyes
No more guessing what happened when a customer says "it didn't work." Every interaction captured, every detail preserved:
The Complete Timeline: Browse interactions like an inbox—who used your agent, when they used it, what they accomplished. Status indicators show successful completions versus errors at a glance.
The Full Story: Click any interaction to see exactly what unfolded:
- What the customer asked
- How your agent interpreted it
- Which tools it activated
- What reasoning it followed
- The final output delivered
It's like watching a replay of the entire conversation—including the agent's thought process.
The Patterns: Filter by date, status, customer, or outcome. Export for deeper analysis. Spot trends before they become problems. Identify opportunities before competitors do.
From Support Burden to Product Intelligence
Transform customer issues into product improvements:
- The Confusion Points: See where customers repeatedly rephrase questions. That's where your agent needs clearer responses or better prompts.
- The Happy Paths: Identify the interactions that consistently succeed. Double down on what works, and guide more customers toward those victories.
- The Edge Cases: Discover unexpected use cases customers attempt. Some become new features. Others become guardrails.
- The Power Users: Spot your most engaged customers. Learn from their advanced usage. Turn their patterns into best practices for everyone.
Customer Intelligence at Your Fingertips
Beyond individual interactions, see the full picture:
Who's Using Your Agent: Track subscriber growth, identify your most active users, spot at-risk accounts before they churn.
How They're Using It: Understand usage patterns—daily power users versus weekly check-ins. Time-of-day trends. Seasonal variations.
What They're Achieving: See actual outcomes, not just activity. Are customers getting value? Are they succeeding with your agent?
The Privacy Promise
Your customers' data stays private and secure:
- Interactions aren't used to train AI models
- Data is for your business analytics only
- Customer-level controls coming soon for high-security organizations
Transparency without compromise.
From Blind to Brilliant
Here's what builders do with Engage insights:
Week 1: Identify the most common failure point. Fix it. Watch success rates jump 20%.
Month 1: Discover three unexpected use cases. Add menu options for them. See engagement double.
Quarter 1: Analyze power user patterns. Create onboarding that guides new users toward those patterns. Watch retention improve 40%.
Every insight compounds. Every improvement builds on the last.
The Competitive Intelligence
Your competitors ship features and hope they work. You ship features you know customers need.
Your competitors guess why customers churn. You see the exact interaction where they gave up.
Your competitors imagine use cases. You discover them in real data.
Start Building Smarter
Engage isn't just an analytics dashboard—it's your product compass. Every interaction points toward what to build next. Every pattern reveals what customers actually value.
Stop guessing. Start knowing. Let your customers' actions guide your agent's evolution.
The best builders don't assume—they observe, learn, and adapt.